mandag 10. desember 2018

eWay-CRM 5.3 - Med ny modul for Oppgaver/Tasks

Du kan jobbe med oppgaver/tasks på en helt ny måte
i den nye eWay-CRM 5.3.


Vår misjon har alltid vært å gi deg et verktøy for å øke din produktivitet. Derfor fortsetter
vi å utvikle og forbedre vårt produkt; eWay-CRM. Utnytt den nye versjonen til det fulle.
eWay-CRM 5.3 alias eWay-CRM Tasks!


Ting du kan gjøre med den nye modulen Oppgaver:

  1. Fortsette å arbeide med en oppgave, selv etter at den er delegert.
  2. Se andre folks oppgaver og arbeide med dem.
  3. Benytte gruppeoppgaver.
  4. Redigere en arbeidsflyt og opprette egendefinerte felt.
  5. Ikke bry deg om forskjellen mellom en "Oppgave" og en "Flagget e-post".

Du kan jobbe med oppgaver på mobilen også!




























Du finner mer detaljer og informasjon om fordelene med eWay-CRM Oppgaver i
vår eWay-Book Tasks! og i vår Knowledge Base.
Bruk oppgaver til din fordel.

Vær effektiv. Med eWay-CRM Oppgaver!

onsdag 5. desember 2018

Hvordan unngå å opprette kontakter ... manuelt


Selvfølgelig skal/kan du opprette kontakter i eWay-CRM manuelt, men det er ikke den eneste måten. Du kan like enkelt opprette en kontakt ved å konvertere en e-post til en ny kontakt. Eller en ny salgsmulighet, et prosjekt eller en journal. Høyreklikk på en e-post og konverter. Så enkelt.

Vær effektiv med eWay-CRM i Outlook.


Se mer om eWay-CRM her: www.eway-crm.no

Del gjerne med andre som trenger et CRM-system i Outlook.


søndag 18. november 2018

Hvordan mestre eWay-CRM - Prosjektstyring



Logo

Prosjektstyring

Kundene er klare til å handle. På tide å starte et prosjekt og levere.


eWay Lady

Create a project
Steg 1 - Åpne/opprett et prosjekt

Det blir ikke rot i prosjektene dine så lenge du holder dem i eWay-CRM. Sett opp prosjektet, velg deltakere og planlegg et budsjett.
Plan human resources
Steg 2 - Planlegg ressursene

For å være sikker på at prosjektmedlemmene har kapasitet må du sjekke deres tilgjengelighet og planlegge deretter.

Create Tasks
Steg 3 - Opprett og deleger oppgaver

Bruk oppgaver i eWay-CRM til å holde prosjektene dine oppdatert og på tid. Du kan når som helst se over oppgaver som er delegert til et bestemt prosjekt.

Track Communications
Steg 4 - Hold deg oppdatert på all kommunikasjon

I de fleste prosjekter spesifiserer kundene sine behov og kommer med tilbakemeldinger. Ta notater og knytt e-post til relaterte prosjekter for å ha full oversikt.

Use TimeSheets
Steg 5 - Bruk arbeidsrapporter

Arbeidsrapporter hjelper deg å forstå hvor mye tid som går med til bestemte prosjekter. Bruk dem for bedre planlegging og for å holde budjetter under kontroll.

Update Project Status
Steg 6 - Oppdater prosjektstatus

Når leveransene skrider frem må du også endre status på prosjektene. Ved å holde orden på prosjektstatus blir det lettere å administrere prosjektene og det vil hjelpe deg med leveransene.

Issue Invoice
Steg 7 - Utsted en faktura

Opprett fakturaer i eWay-CRM og knytt dem til relevante prosjekter.

søndag 4. november 2018

Modul for brukerrettigheter


VAR DU KLAR OVER AT...

...du kan gi brukerrettigheter til brukere av systemet? På den måten forsikrer du deg om at brukerne bare ser akkurat det de har behov for å se! Du administrerer det hele under Systemadministrasjon / Administration Settings.




Send en e-post til stein.eksveen@eway-crm.no dersom du har problemer med å få det til.

Se mer om eWay-CRM her: www.eway-crm.no


fredag 2. november 2018

Nyheter i eWay-CRM Mobile


I den seneste versjonen av eWay-CRM er det flere nyheter som gjør app'en enda bedre. Jeg vil gjerne fremheve muligheten til å komme med tilbakemeldinger.

Dersom du har tanker om hva som mangler eller det er noe du mener burde vært gjort annerledes så fortell oss om det. Du finner funksjonen for tilbakemeldinger under "Settings".





Dersom du ikke er komfortabel med å legge inn tilbakemeldinger på denne måten, men har tanker om forbedringer, så send meg en e-post med ideene dine. Jeg sender de videre til "ønskelisten" hos vår utvikler.

Du finner mer om eWay-CRM her: eWay-CRM i Outlook


tirsdag 30. oktober 2018

Livet blir roligere med eWay-CRM

Enda en fornøyd kunde og hans tanker rundt implementering og bruk av eWay-CRM.


Executive Jet Support is a world-leading provider of commercial aircraft, engines, and airframe components to almost 200 operators in over 40 countries across the globe. EJS is currently implementing eWay-CRM. We asked the CEO, Simon Browse, about how it’s going.

Hello, Simon. Firstly, could you say something about your company? It’s quite a cool business you have!

Hello! So, we are a company that supplies air components to airlines around the world. We have a warehouse in England with a large stock of components and we primarily support airlines with 70-100 seat capacity, regional aircraft.
How did you get into this kind of a business? Have you studied something connected to planes?
No, not at all. I used to be a computer programmer. I earned a degree in computer programming in the 80s. While I was at university, I created a simple database for a company who was doing exactly what I do now, supplying components. I went on to write a database on the original IBM XT, the very first PC! Four years later, I joined that company after I finished my degree and had been in programming for a year or two.
Why did you decide you need a CRM system? Did you have one before?
No, we didn’t have CRM before. I wanted something to record all the customer interactions, all of our projects, and have a centralized database for the companies we deal with and for the contacts within those companies. CRM is a very good database HUB for this information.

How did you choose eWay-CRM? How many CRMs did you test?
I wanted a CRM that was as simple as possible, something relatively easy for people to use.
I didn’t want to have a third program, as my staff are already using an ERP plus Outlook. All staff have two monitors, one with ERP, other with Outlook, so Outlook integration was important.
How did you find us?
I remember it not being that easy to find. A lot of review sites mention the biggest ones. I remember doing quite a lot of reading and reviews. I probably found you because I searched for CRM inside Outlook. For me that was the biggest plus – the Outlook integration.
The implementation hasn’t been finished yet, how do you find the process?
I am in the middle of the process. I am the one who understands the computing inside of my company the best.
I am very much a person who wants to make sure we do it correctly at the start, before we implement it, so that the data is extremely clean and good. You have to give maximum thought to the processes you need in place to help the people while trying to keep it as simple as possible and ensuring that the data is entered in a very structured way.
Most importantly this is so that you can find the data when you want it, via search or via filters. To me, that is one of the most important aspects: there is no point having a big bucket full of data which is hard to sort and doesn’t make it easy to locate the data you are looking for.
We want to be able to narrow down information by many different categories – by aircraft type, manufacturer of aircraft, type of component – so there are a number of different categories we are trying to integrate within the CRM system so that the search facility works very well. The thing is a CRM is a one size fits all program, it’s very broad. It’s inside of Outlook, which makes it quite broad, and it is fitting all different companies in the world and we are just one type. One size fits all means you have to work very hard at the start, think about how you are going to use it, and decide what you are trying to get it do for you. So, I am not rushing it.
Once it’s finished, which modules are you going to use?
As I said before, it will definitely be the HUB, for recording everything. We will be using it to run Projects, larger scale items, buying aircrafts, etc. I hope to be using the Marketing module, but I haven’t looked at that section yet. I might integrate it into our VOIP system, so the calls are made from CRM so we can monitor and track all the calls. It will encourage people to make Journals, too.
What about our Mobile App?
Definitely! I am already using it now. At the moment, it gives us access to the Companies, Contacts, and Projects, and I know that the number of functionalities is going to grow. If you are on the road, you can look into a Project, add a Journal, etc. That is a very good addition.
How familiar are you with eWay-CRM already? Have you read some of our how-to articles, watched our YouTube videos?
I’ve watched some of them and read most of your Knowledge Base. I’m pretty familiar with it. I would say that one thing I like a lot is the interaction with your people. When you are setting up something like this, you can read all of the knowledge base stuff, but it does not provide you with every view on how to use it best. So, interaction with somebody from eWay is a very good thing. I like the fact that you are a smaller company, a team ready to help.
What are your main expectations from eWay-CRM?
For me, the primary focus is to provide a good searchable repository for all our information coming in and provide the visibility of information to the main Sales Managers and Directors so that they have a place to record and share.
We are becoming less office-based, we have Managers in different parts of the world. You don’t want to be on the sharing info on the phone all time. I am hoping this is a good way for people to put in information they have learned in a meeting or phone call and share it with other people. Everybody then knows who had a phone call with whom and what the contents of that phone call were without the need to bring it up in a sales meeting. And of course, the simple long term effect of that piece of information being attached to a contact or a person can be used in the next meeting.
Does it mean when you are in the airplane industry that you a passionate traveler?
I travel a lot, as all our Sales Managers do. It’s not a hobby though. I have spent a lot of my life traveling, as my father was a pilot. I was always around aircraft with him. I do like travel, but I have done a lot of it in my life and I am trying to cut back.
So now you are trying to live a calmer life?
Exactly.
Thank you very much for your time.

We spoke with Simon Browse, the CEO of Executive Jet Support.

Her finner du mer informasjon om eWay-CRM.


søndag 21. oktober 2018

Hvordan mestre eWay-CRM - Salg



Logo

Salg

Alt er klart. La oss rulle opp ærmene og selge.


eWay Lady

Create a deal
Steg 1 - Ha oversikt over salgsmulightene dine.

Modulen hvor du har oversikt over potensielle kunder kalles Salgsmuligheter. Bruk den slik at du ikke mister lovende kunder.

Schedule a Meeting
Steg 2 - Avtal et møte

Du har avtalt et møte eller en telefonkonferanse. Legg det inn i kalenderen slik at du ikke glemmer det.

Organized Notes
Steg 3 - Husk hva du sa på møtene dine

Du forstår det grunnleggende. Ta det ett skritt videre og bruk journaler som møtereferat .

Send a Proposal
Steg 4 - Send et tilbud

Send et tilbud når kunden er klar. Opprett det i eWay-CRM og send det med e-post. Legg inn en påminnelse. På den måten kan du følge det opp om noen dager.

Convert to Project
Steg 5 - Konvertér en salgsmulighet til et prosjekt

Kunden er overbevist og har akseptert tilbudet. La oss konvertere salgsmuligheten til et prosjekt og starte arbeidsflyten.



fredag 19. oktober 2018

eWay-CRM - Alternativ til Microsoft Business Contact Manager (BCM)


Business Contact Manager er ikke lenger støttet av Microsoft og kjører ikke i nyere versjoner av Windows og Office.

eWay-CRM tilbyr ikke bare en myk overgang til BCM, men tilbyr også mange tilleggsfunksjoner. Ta en titt på hva denne fornøyde kunden, Andrea Heise fra D.A. Loss Associates, Inc, har å si.

D.A. Loss Associates, Inc. is a manufacturers‘ representative and building specification consulting firm.

Their goal is to connect companies in the commercial building process with industry leading products as well as provide them with exceptional customer service. Since 1968 they have worked closely with the manufacturers they represent in order to better promote the programs, goals, and sales initiatives established by their management.
Their business focuses on three primary types of customers:
– The end user, including public and private schools, colleges, universities, and hospitals, where they work to establish a market for the products they represent.
-The architectural community where they have been successful in specifying their product lines and have written over 4,500 specifications.
– The Division 8 and 10 distributors who purchase products from the manufacturers and sell them to end users and general contractors.
Hello Andrea, just very briefly: Why were you looking for a new CRM?
We previously used Microsoft Business Contact Manager (BCM), which functions as an add-on in Outlook. Microsoft stopped supporting BCM and we found ourselves incurring more and more costs with our IT Consultant just to keep BCM functioning.  So, we began looking for a new CRM solution that could integrate with Outlook.
How did you find eWay-CRM?
We simply Googled ”replacement for BCM.”  We also considered a few other CRMs recommended by our IT consultant, such as Freshsales, Insightly and ZOHO.
Why did you decide to go with eWay-CRM?
It is similar in use and appearance to what we were used to and could perform all the functions we needed. It also has features like professional marketing emails and workflow automation that BCM did not.
While we had signed up for a trial of another CRM and were very close to choosing it, we found it was lacking in one feature that was very important for the type of business we have.  Since we have long term relationships with our contacts and work on multiple deals per year with each of them, we needed to be able to choose individual emails to link to specific contacts or deals.  Many CRMs allow emails to be linked to contacts and deals, but it is often an “all-or-nothing” choice. ALL emails from a specific contact would be saved to the database, and ALL emails from that contact show up under only the most recent deal that contact was linked to.  We had to abandon our initial choice CRM for that reason, but were so glad when we found that our requirement could be met with eWay-CRM.
It was also important for us to have the flexibility to create different types of custom fields for companies, contacts and deals. Through eWay’s administration console, I was able to create our custom eWay environment. As our team gets more familiar with eWay, I will be able to modify that environment and adapt to their needs by adding or changing fields, and editing workflow stages and drop down lists.
So after testing eWay in a free trial, we decided to move forward and purchase it. We appreciate that we had the option to purchase eWay outright, incurring no monthly subscription fees.
And how long have you been our client?
About eight months. I wanted to bring a lot of custom fields and data over from BCM, so decided to do the field customization first in eWay and then performed the database migration. Even though database set-up and migration can be quite complex and time consuming and I had very little previous experience in migrating databases; I was able to find instructions in eWay’s online “How-To” articles  that made the process manageable. I then trained everyone in our office on the basics and we have been up and running now for a few months.
What do you use CRM for the most?
So far it is mainly a comprehensive database to look up our contacts and their account details.
I added custom fields for tracking which product lines to market to each architect, distributor or end user. We use these fields to filter the list of contacts, so we can send our customers product specific emails. This feature was available in BCM as well, but you had to run reports each time you changed a filter, so it was not as quick and easy as eWay. We also really like the option in eWay to send out professional marketing emails that look like newsletters, with pictures and links!
Recently, I also added custom fields to the projects and deals modules, and we are planning to utilize our service contract with eWay to have their knowledgeable technicians help us develop some automated workflows. We are excited about this new way to stay on top of the sales process in the various phases of the construction projects in our territory.
What about our mobile version?
This is a great feature that we did not have with BCM. Our sales people appreciate the ability to look up companies & contacts while they are traveling and can also look up other details -like their customer’s discount structures. Conveniently, they can also find other contacts to visit while in the same area, saving us time and money. eWay also allows our traveling sales force to easily access a list of deals associated with each contact they are visiting, increasing our rate of follow up on each project.
So, you seem satisfied at the moment.
Yes!  At first, the idea of replacing BCM was overwhelming, and the process of finding a CRM among all the choices available became a bit grueling. eWay not only allowed us to maintain our data from BCM, it has also given us additional features that will allow us to expand our marketing and team collaboration abilities moving forward.  Finally eWay was also less expensive than the other CRMs we looked into, so it was a good decision all around.
Thank you for your interest in eWay-CRM.

We spoke with Andrea Heise at D.A. Loss Associates, Inc. www.daloss.com
Sjekk vårt online webinar om migrering fra BCM HER.

torsdag 11. oktober 2018

Hvordan mestre eWay-CRM - Firmaer og Kontakter



Logo

Firmaer og Kontakter

La oss ta en titt på hvordan du skal arbeide med kundene dine.


eWay Lady

Create a contact
Steg 1 - Opprett firmaer og kontakter

Lag en kundedatabase manuelt eller importer den fra Excel.

Write Down Notes
Steg 2 - Ta notater

Ta notater rett etter en telefonsamtale eller et møte.

Create Tasks
Steg 3 - Opprett oppfølgingsoppgaver

De fleste møter eller telefonsamtaler resulterer i en oppfølgingsoppgave. Hold orden på oppgavene dine slik at du alltid vet hva som skal gjøres.

Send Mail
Steg 4 - Send e-post

eWay-CRM hjelper deg med å holde oversikten over kommunikasjonen med kundene og salgsmulighetene dine.



tirsdag 25. september 2018

Mustang’er i garasjen, eWay-CRM på PC og mobil

 Nok en fornøyd kunde som har noe å si om reisen mot og med eWay-CRM.


Abernathy MacGregor is a corporate communications firm that provides its clients with strategic advice during times of corporate transition.

Abernathy MacGregor’s senior professionals are trusted advisors to high-level executives, board members and other decision makers, who provide their clients with a diligent hands-on service.

William Dana is their IT Director in NYC.


Hello, I‘m glad you made time for a brief interview.
What can you say about your company?

We are a corporate communications firm that works with companies around the world.  We provide specialized strategic consulting to major companies.  If someone is interested, they can find much more about us at https://abmac.com/.



Why have you chosen eWay-CRM? Who picked it, installed, administrated etc.?

The company had been searching for a CRM solution that fits its needs and prior to my joining the organization they had tried implementing Sugar CRM, but it never was able to function the way they wanted and eventually the project was cancelled due to high costs.
When I joined the firm, we began having many conversations about finding a product that would meet our requirements.  We took the time to analyze what our needs were and developed a list of requirements for the system.
I was given the responsibility to lead the project and review system available to find one that could meet our needs and not be cost prohibitive.

And then?

I started a process of contacting vendors and doing evaluations of each package that seems to have the features and options we wanted.


How did you find them?

Through Google! Of course.
We tried Salesforce, Sugar CRM again…and many others.
And during this process, we concluded that CRM system must be tightly integrated with Outlook.
We also tried Microsoft CRM products and we weren’t satisfied with them either.

And…?

Finally we found and tried eWay-CRM.

What was the story, how did it go?

We found eWay-CRM online and ended up downloading the demo. We tried it and we decided that this is almost exactly what we need.  We continued to evaluate other products to be thorough, but we kept e-Way in our main list of systems to look at more closely.
When we had reviewed over 20 packages we decided to start our second trial of eWay, because we had some specific needs and we customized it together with the help of the eWay people.  We realized at the end of the trial, that the product was able to do most of what we wanted and there was no major customization required.
I felt that if a demo version can do this, we can easily customize this software, when it is not a demo to give us everything we needed.


Did you have any worries then?

Since eWay was not a well-known name here in the US there was some hesitation, but we were impressed with the level of support we got during the trial.  We also had some concern about support knowing that eWay is based in Czech Republic, and not in US.

So, are we able to support you well from Czech Republic to US?

Yes, we were surprised and now we are still satisfied with an excellent support via technical issues. We have no language problems with eWay-CRM support, which combines English native speakers with Czech guys, who also speaks great English.

Your final impression?

We were overall very impressed that we could get all the functionality that we needed at such a reasonable price point.  As an IT professional I was extremely satisfied with the technical expertise of developers who prepared the customization for us.

What steps followed signing the contract?

We just made an initial set up, data conversion and because customization was almost done in the trial period, so we didn’t have a lot of work.

For how long has eWay-CRM been used in your company?

A year and a half.

What do you use eWay-CRM for the most?

Primarily we use the system for contact management and Marketing.  We have over 7500 contacts and 2700 plus company records.  We also heavily use Journal for our notes to each major interaction with clients.
The integrated Marketing Module for email Marketing campaigns is very important for us.
eWay-CRM offers great filtering. It helps us a lot, because we send specific emails to target specifically the contacts we want to communicate with as we have very selective campaigns for specific groups.
And this the perfect thing to do with eWay-CRM.

What is your wish for eWay-CRM improvements?

We are not missing anything big. You are always upgrading every 3-4 months and it brings a lot.
Functionally we are very happy. Just some little things.
But overall it is a very reliable and effective tool, which really does what we expect.

What about mobile application? Is it something for you?

It helps us with quick notes in Journal and Contacts, when you are out of the office. It is improving rapidly through every upgrade.

What is your personal story?

I’m the Director of IT here, I’ve been in IT for over 25 years and the last ten years in IT working in the corporate communications business.
My job keeps me very busy but when not at work I love old cars.
I have a Mustang 1965. It stays in my garage next to my 2016 Mustang.



I also enjoy traveling.  I recently visited the Cayman Islands and have been around the United States and Europe.  My European travels have taken me to Switzerland, Germany, France, England, and Croatia.

Thanks a lot for a pleasant interview.

My pleasure, it was great to speak with someone from eWay-CRM again.

We spoke to William Dana,  the IT Director at Abernathy MacGregor.










fredag 21. september 2018

Talenotat i eWay-CRM

Visste du at...


...du kan ta opp talenotater i eWay-CRM Mobile?

Etter et møte eller eller en telefonsamtale kan du ganske enkelt bare trykke på mikrofon-ikonet. Opptaket blir automatisk gjort om til tekst.


Bildet kan inneholde: telefon

søndag 16. september 2018

Intervju med en av våre eldste kunder - Martin Mrajca i firmaet Moonlake

I dette innlegget velger jeg å benytte et intervju med en god kunde i Tsjekkia, slik det er lagt ut på Facebook-siden til eWay-CRM i Tsjekkia.
---------------

One of our long-term clients is the company Moonlake. Moonlake specializes in e-shops, websites, and server solutions. Its CEO is Mr. Martin Mrajca who agreed to give us an interview. This is a translation of the interview which was originally in Czech.

THE BEGINNINGS 

Can you tell us about the beginnings of your business? How long has Moonlake already been working?

The company has existed for eight years with its current name and form. I began working in the field during high school. I designed my father’s website at age twelve! He was an attorney so after that, I kept getting requests from other lawyers as well. I was working on one website after another back then. Eventually, I started getting properly paid for my job but things were not easy. Due to my age, the official business person had to be my mother! I was working on websites and later started hosting. That was an expensive thing back then. I bought a server and eventually needed more people to help me do my job. That’s when my business began to grow.
 
THE DECISION FOR A CRM

How did you figure out you needed a CRM? Have you used any other solutions?

We were using a whole bunch of apps, mainly for maintaining a contact database. We were actively calling people in companies and needed to keep track of them. In the very beginning, we sometimes called the same firm twice a week. Therefore, it was absolutely necessary to create some kind of a system. We created an app where we wrote every contact that had already been called. If the company was interested in our services and made an order, we used another app for that.
 
REASONS FOR eWay-CRM

Why did you choose eWay-CRM?

We’ve been using Outlook almost from the start. Outlook tasks were key for us eight years ago. We delegated projects through these tasks but there was no real order to it. The tasks got finished but there was no way to set up a workflow. When a task was done, the next step was sending an invoice.
Everything was pretty messy. About 20% of invoices from that time will never be sent. That led me to search for a solution where we could have an automated process and an order would be followed by an invoice. I was immediately interested in eWay because it is a solution embedded into Outlook. Outlook is something I am used to. I like using drag and drop, emails, and attachments.

Did you customize eWay-CRM a lot?

Yes, we have made a lot of individual changes. We work with business databases as well as an app that collects information about e-shops so that our Sales Reps can contact them with a better offer. Our database consists of more than a hundred thousand companies that need to be kept in one place.

Which of our modules do you use?

All of them except marketing. Deals and Projects are the two most important modules for us. All of the adjustments we do for our clients are registered among Projects. We also deal with complaints within this module. Any adjustment requests go through the Projects as well. We also work with Companies, Contacts, Users, Vacation… basically with everything.





WHAT HAS CHANGED

How has your work changed since you started using eWay-CRM?

It stole a lot of my work! Before eWay-CRM, I had to keep an eye on projects myself. There was no other way to do it. We were using Outlook tasks and there could be no more processes within the program. Making sure everything got invoiced almost made me go crazy! I basically don’t need to interfere now. If the Sales Rep delegates an adjustment, the technicians make the adjustment and change the status into invoicing. The invoices are sent once a week and it is marked as completed.

So you save time as well as money?

There is definitely time and money saved. We are also sure all of our invoices are being sent nowadays.  Most importantly, I think we are now able to deliver to our customers much faster. The system can also show us how busy we are so we can immediately tell the customers when the adjustment will be ready. We are really quick as it usually only takes only a couple of days. That is not a common turnaround in the area of e-shop adjustments. Customers often switch to our solution because their current provider makes them wait for a month or two. We usually only need two or three days. Since I got eWay, I do almost nothing compared to what I had to take care of before. I used to be in charge of projects as well as invoices. It wasn’t even possible to tell someone what invoice to send, whereas now, we join items to our projects. For example, five hours of programming and one hour of graphic design can be assigned to one project. All of this used to be done in my head. I do only 10% of what I used to nowadays. You even had enough time to launch a new company.

What kind of project is that?

Together with a partner, we founded a company that makes air conditioning. This company beat Moonlake in revenue within one year!

Is there anything more you would like to say?

The people working for Moonlake were not very happy about eWay at first. They saw CRM as a waste of time they could have spent working and they were simply full of doubt. Today I am very happy that I convinced them back then and that we have continued to use eWay. They now understand it as well and they are happy with the system.





What do you think is the main benefit for your employees?

The great thing about the system is that the people can immediately see all the information they need for their tasks. Thanks to that, they don’t need to ask each other additional questions. We also have a perfect system of assignments. If someone is assigned to a project, they automatically get assigned to the superior projects as well. This allows technicians to access all the information about a particular project they have been assigned to.

We also have a strict system of rights. Nobody can see more information than needed. eWay secures the data of our customers. We spent loads of time on that. It took us months to set everything the way we have it now and it’s absolutely flawless!

As far as I’m concerned, there is no other system on the market that offers such a perfect setting on the level of columns that is so great to work with. It is absolutely crucial in our business to have all the data secured, ours as well as our customers’. Any mistake in this would be unacceptable. I really trust eWay on this matter – nobody can access the data we store there. On the other hand, nobody misses the information they need.

Thank you for the interview. We wish you a lot of success with both of your companies.

We talked to Martin Mrajca, the CEO of Moonlake.

tirsdag 11. september 2018

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